VESTIGE / Contact Oslo / Norway

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Direct correspondence

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General

General enquiries

For product questions, press, partnerships and anything not connected to an existing order.

For general correspondence.

Orders

Order support

For an existing order, delivery, returns or aftercare. Include your order number and the email used at checkout.

Please include your order number.

Frequently asked questions

Before you write.

What is VESTIGE?

VESTIGE is a contemporary jewellery studio based in Oslo. Its design language studies lines, contours and movement found in nature, translating them into refined forms in silver.

How are VESTIGE pieces released?

Pieces are presented through focused releases rather than an extensive permanent catalogue. Availability and ordering information are stated on the relevant product page.

What materials does VESTIGE use?

VESTIGE works in solid 925 sterling silver. Where a piece is gold, it is 18k gold vermeil: the same solid silver body, bonded with 18k gold at a minimum of three microns. That is several times the thickness of ordinary plating and the standard required to be called vermeil — there is no brass or steel underneath. The exact material and finish of each piece are stated on its product page.

How do I choose the correct size?

Use the VESTIGE sizing guide and measure a ring that already fits the intended finger. Wider profiles can feel closer than narrow bands, so if you are between sizes, consider the larger size or contact us before ordering.

How should I care for my jewellery?

After wear, wipe the piece with a clean, soft and dry cloth, then store it separately in a dry place. Avoid chlorine, household chemicals and abrasive polishing products.

Will sterling silver tarnish?

Sterling silver can naturally darken through exposure to air, moisture and the wearer’s environment. Tarnish is a surface reaction and does not mean the silver is damaged. Gold vermeil does not tarnish in the same way, but the gold layer wears gradually with time; at three microns it is built to take years of wear rather than months.

Where does VESTIGE deliver?

VESTIGE delivers to Thailand, Hong Kong SAR, Malaysia, Singapore, Australia and New Zealand.

Orders to Thailand, Hong Kong, Malaysia and Singapore are delivered free of charge with duties and taxes already included, so nothing further is due on arrival. Orders to Australia and New Zealand are delivered free above A$150 and NZ$200 respectively, carry a flat delivery charge below those amounts, and take five to eight business days; duties and taxes are not included and may be payable on arrival.

If your country is not shown at checkout, email contact@madebyvestige.com and we will arrange your order personally.

How will I know when my order has shipped?

Once an order has been dispatched, a shipping confirmation is sent with the available tracking information.

Who should I contact about an order?

Email orders@madebyvestige.com and include your order number together with the email address used at checkout.