Shipping policy

Dispatch

VESTIGE orders are prepared and dispatched from Thailand.

The expected dispatch timeframe is displayed on the relevant product page or communicated when an order is confirmed. Products purchased together may occasionally be dispatched separately.

Once an order has left us, a shipping confirmation containing the available tracking information will be sent to the email address provided at checkout.

Delivery destinations

Delivery is available to the countries and regions shown at checkout. Complimentary shipping is provided where expressly indicated.

For destinations outside our standard coverage, a personal international ordering service may be available. Contact contact@madebyvestige.com with the desired product, size, quantity and delivery address to receive a tailored shipping quotation.

Import duties and taxes

Unless expressly stated otherwise at checkout, product prices and shipping charges do not include local import VAT, customs duties, clearance charges or carrier handling fees.

International customers may be required to pay these charges before their order can be delivered. The recipient is responsible for completing any required import formalities and paying charges assessed by the destination’s customs authority or delivery provider.

As these amounts are determined by local authorities, VESTIGE cannot predict or control the final charge.

Import charges paid directly to customs authorities or delivery providers cannot be refunded by VESTIGE. Customers may contact the relevant authority regarding any refund that could apply following a return.

Delivery estimates

Delivery estimates are provided as guidance and begin once an order has been dispatched. Customs processing, public holidays, local delivery conditions and circumstances outside our reasonable control may affect the final delivery date.

We will provide available tracking information and assist with reasonable delivery enquiries, but customs clearance times cannot be guaranteed.

Delivery address

Customers are responsible for providing a complete and accurate delivery address.

If an address needs to be corrected, contact contact@madebyvestige.com as soon as possible. Changes cannot be guaranteed once an order has entered fulfilment or been dispatched.

Additional costs arising from an incorrect or incomplete address may be payable by the customer where permitted by applicable law.

Unclaimed or refused deliveries

If an order is refused, remains unclaimed or is returned because applicable import charges were not paid, contact VESTIGE so that the available next steps can be reviewed.

Any refund will be assessed after the piece has been safely returned. Original shipping costs, return charges and unrecoverable customs or carrier fees may be deducted where permitted by applicable law.

Lost or damaged deliveries

If tracking appears delayed, or an order arrives damaged, contact contact@madebyvestige.com with the order number and relevant photographs where applicable.

Please retain the parcel, packaging and shipping label while the matter is reviewed. VESTIGE will work with the delivery provider and provide the appropriate resolution in accordance with applicable consumer rights.